According to the application status, the bank teller is tasked with the responsibility of running everyday transactions of the bank. Bank tellers are required to possess basic mathematical skills, customer service skills, and verification skills (Hoyles, 2010). An eligible applicant should also have a high school diploma or bachelor’s degree. Previous work experience as a teller or any other related occupancy would be desired.
Moreover, the applicant should possess exemplary verification knowledge, interpersonal skills, and should be motivated to work. In order to determine the appropriate candidate for this position, various selection criteria and tools will be employed. The human resource consultant should employ a transparent, coherent, and practical evaluation procedure to evaluate the applicants and learn more about them. Various tools such as resumes, questionnaires, interviews, analytical problem-solving tests, role-play exercises, reference checks or personality inventory will be employed to examine the applicants (Saad, 1999).
With regards to the applicants’ education and work background, the applicants will be required to hand in their resume and application form detailing the same. A resume will provide detailed information about the educational background and work experience of the applicants. It will provide clear information about the roles and responsibilities the applicants performed in their previous works. This information may however require additional verification through the provision of school certificates and recommendation letters.
Since basic math skills are essential in the running of day-to-day transactions, the applicants will be assessed through analytical problem-solving tests that will determine their math skills and reasoning capability. Verification knowledge of the applicants will be tested through questionnaires that will provide information about their background knowledge on the subject matter.
Applicants’ interpersonal skills will be tested through interviews. Their ability to communicate positively and work efficiently/effectively with others will be checked. Finally, applicants’ work motivation will be tested through personal inventory. This is the most appropriate method as it will help the HR consultant learn more about the applicants’ personality types. This method will help reveal information about the individual’s social traits, weaknesses, strengths, and attitudes. This method will also test the ability of the applicants to be committed to their work.
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