Case Study Assignment 7
The case study assignment for module 7 draws on the following textbook case: Case 38: “Starbucks’ Strategy and Internal Initiatives to Return to Profitable Growth,” by Arthur A. Thompson andAmit J. Shah,C333– C367. Read case 38 in the textbook, and then respond to the case questions given below. (See “A Guide to Case Analysis” for further guidance on written case analysis.) In addition to using the Starbucks case study provided in the textbook, research the company further to find any
relevant events that have transpired since the writing of the case study. Use the company’s Web site, Internet search engines such as Google, online data services, or other sources to locate the latest articles about the company including press releases and current financial information. Be sure to cite all
sources according to APA guidelines (see also Appendix: A Note about Documentation). Case Questions
1. Evaluate the role played by Howard Schultz in the growth and success of Starbucks. Is the company in danger of relying too heavily on Mr. Schultz?
2. Discuss the business engineering processes used by Starbucks to stay competitive. How does the company track performance and use its control systems?
3. What is the compensation strategy that the company has used to motivate its employees to focus on the company’s strategy and its execution?
4. How would you describe Starbucks’ corporate culture? What is the relevance of corporate culture for Starbucks’ future growth and success?
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