You work for North Texas Financial Services, a company that offers an extremely generous tuition plan for employees. The company pays 100% of college tuition for the children of all employees who have work at the company for more than five years. This benefit can be worth hundreds of thousands of dollars for employees with multiple children. The CEO of NTFS explains why the company has been so generous: “If we can take away the worry of paying for college, employees will concentrate more and be more productive. We value our employees, and this is a great way to keep them.”
Because of the difficulties in the financial market, NTFS has decided to phase out this benefit over a period of five years. This news will disappoint and anger many people who have been staying at the company in order to receive this benefit.
Your job is share this news with the staff. Use the ACE process to analyze and compose a message. Because you do not have an actual audience available, imagine yourself as an employee of North Texas Financial Services who has three children to put through college.
Correspondence should be about one page in length. It is up to you to decide whether to write a letter or memo.