Outsourcing, has attracted much attention since it became a hot topic during the last presidential election in the USA. Companies in the USA and Europe are now sending jobs off to India or China or some other country where they can be done at a lower cost, increasing the profit margin and productivity. Productivity increases are made possible by the 24-hour work day; when the office in the US is ready to close, its Indian counterpart is ready to begin, thus creating a continuous work cycle. Despite the advantages of outsourcing for companies, the practice has attracted much criticism from the US public and some politicians.
Companies have laid off workers in the US and hired people in India or China to do the same kind of work for less, for example, call centers in India. Many American companies have outsourced their customer service department to India. So when you call for service, the call is picked up in India. In addition to concerns about many Americans losing jobs, people have complained about the quality of service provided. The complaints arise mainly because of the difficulty in understanding their accent or due to the cultural differences. Nevertheless, a person who believes that he has received bad service will have a negative opinion on outsourcing.
What is your opinion on outsourcing?
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