The service industry makes up approximately what percentage of all jobs in the United States-
2. Which is not true regarding differences between goods and services?
3. Which is not true regarding differences between goods and services?
4. Which of the following services is least likely to be unique, i.e., customized to a particular individual’s needs?
5.Which of the following is not a typical service attribute?
6.Which of the following attributes is most typical of a service
8.32. Franz Colruyt has achieved low-cost leadership through
9. A firm producing a good is more likely to have which set of the following characteristics compared to a firm providing a service?
10. Which of the following influences layout design?
11. The largest contributor to productivity increases is ________, estimated to be responsible for _____ of the annual increase.
12. Which of the following is not true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?
13. Three commonly used productivity variables are
14.Firm A operates 10 hours each day, producing 100 parts/hour. If productivity were increased 30%, how many hours would the plant have to work to produce 1000 parts?
15.A cleaning company uses 10 lbs each of chemicals A, B and C for each house it cleans. After some quality complaints, the company has decided to increase its use of chemical A by an additional 10 lbs for each house. By what % has productivity (houses per pound of chemical) fallen?
16.Cost minimization is an appropriate strategy in which stage of the product life cycle?
17. Which of the following OM strategy/issues should a firm with a product in the maturity stage of its life cycle be least concerned with at the present time?
18. Which of the following is least likely to result in a strategy change?
19.Which of the following is not an operations strategy decision?
20.Which of the following statements regarding PERT times is true?
21. Which of the following statements regarding PERT times is true?
22. In a PERT network, non-critical activities that have little slack need to be monitored closely
23. Given an actual demand of 61, a previous forecast of 58, and an alpha of .3, what would the forecast for the next period be, using simple exponential smoothing?
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