Which main business function is responsible for maintaining employee records?

The three principal levels within a business organization hierarchy are:
senior management, middle management, and operational management.
senior management, middle management, and service workers.
senior management, operational management, and information systems.
senior management, operational management, and service workers.
12. Which main business function is responsible for maintaining employee records?
Manufacturing and production
Sales and marketing
Human resources
Finance and accounting
13. A managerial element in the UPS tracking system described in the chapter is:
the decision to use automation.
in-house package tracking software.
providing package status reports to customers.
taking inventory.
14. An example of a collaboration tool that supports colocated, asynchronous collaboration is:
e-mail.
a MUD.
a team room.
a wall display.
15. Identifying customers is a responsibility of the function.
hu man resources
manufacturing and production
sales and marketing
finance and accounting
Which type of system wouId you use to forecast the return on investment if you used new suppliers with better delivery track records?
TPS
ESS
DSS
MIS
17. Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?
Transaction processi ng systems
Decision-support systems
Executive support systems
Management information systems

18. are designed to support organization-wide process coordination and integration.
CRM systems
Enterprise appl ications
Decision-support systems
Management information systems
19. The CPO is responsible for:
enforci ng the firm’s information security pol icy.
overseeing the use of information technology in the firm.
making better use of existing knowledge in organizational and management processes.
ensuring that the company complies with existing data privacy laws.
20. Which of the following roles falls into the duties of an information systems manager?
Writing software instructions for computers
Translating business problems into information requirements
Managing data entry staff
Acting as liaison between the information systems group and the rest of the organization
21. An example of a professional bureaucracy is a:
school system.
consulting firm.
mid-size manufacturing firm.
small startup firm.
The model is used to describe the interaction of external forces that affect an organization’s strategy and ability to compete.
competitive advantage
competitive forces
network economics
demand control
23. Which of the following industries has a low barrier to entry?
Automotive
Airline
Computer chip
Restaurant
24. Internet technology:
makes it easy to sustai n operational advantages.
imposes a significant cost of entry, due to infrastructure requirements.
makes it easy for rivals to compete on price alone.
increases the difference between competitors because of the wide availability of information.
25. The most successful solutions or methods for achieving a business objective are called:
best practices.
core competencies.
value activities.
best processes.

Multiple Choice Questions (Enter your answers on the enclosed answer sheet)
1. The feature of social institutions that means mechanisms are in place to determine responsibility for an action is called:
accountability.
the judicial system.
the courts of appeal.
due process.
2. According to the I you should take the action that produces the least harm.
Categorical Imperative
Golden Rule
Uti I itarian Pri nciple
Risk Aversion Principle
A(n) model of informed consent permits the collection of personal information until the consumer specifically requests that the data not be collected.
opt-out
P3P
opt-in
PGP
4. The Online Privacy Alliance:
has established technical guidelines for ensuring privacy.
is a government agency regulating the use of customer information.
protects user privacy during interactions with Web sites.
encourages self-regulation to develop a set of privacy guidelines for its members.
5. Intellectual property can best be described as:
tangible or intangible property created from a unique idea.
unique creative work or ideas.
intangible property created by individuals or corporations.
the expression of an intangible idea.
6. One of the difficulties of patent protection is:
that only the underlying ideas are protected.
digital media cannot be patented.
the years of waiting to receive it.
preventing the ideas from falling into public domain.
In general, it is very difficult to hold software producers liable for their software products when those products are considered to be:
services.
artistic expressions.
part of a machine.
similar to books.
8. Two of the three principal sources of poor system performance are:
hardware or facility failures and malware.
hardware or facility failures and poor input data quality.
poor input data quality and insufficient integration with legacy systems.
software bugs and errors and outdated standards.
9. can be induced by tens of thousands of repetitions under low-impact loads.
CTS
RSI
CVS
Technostress
10. In a multi-tiered network:
processing is handled by multiple, geographically remote clients.
processing is split between clients and servers.
the work of the entire network is centralized.
the work of the entire network is balanced over several levels of servers.
11. Software that manages the resources of the computer is called:
application software.
data management software.
operating system software.
network software.
An industry-wide effort to develop systems that can configure, optimize, tune, and heal themselves when broken, and protect themselves from outside intruders and self-destruction is called:
autonomic computing.
utility computing.
virtualization.
grid computing.
Sets of loosely coupled software components that exchange information with each other using standard Web communication standards and languages are referred to as:
SOA.
Web services.
SOAP.
EAI software.
14. are created by combining and customizing components from different online software appl ications.
Apps
Web services
SaaS
Mashups
15. Hardware and software acquisition costs account for about percent of TeO.
60
80
40
20
The confusion created by makes it difficult for companies to create customer relationship management, supply chain management. or enterprise systems that integrate data from different sources.
data redundancy
online processing
batch processi ng
data independence
17. In a relational database, the three basic operations used to develop useful sets of data are:
select, project, and where.
select, from, and join.
select, project, and join.
select, join, and where.

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