How did groupthink occur in this case study?

. Chapter 10 discusses teams. Identity and explain the four types of
teams. Which team type best describes
the Programmer Team? Why? Provide examples.

2. Explain the term groupthink. How did
groupthink occur in this case study? Provide examples.

3.
Cy and Tom distributed the macro to Marge and Megan after swearing them to
secrecy. After giving it more thought, Marge did not feel right
about the decision to use the macro without telling
her supervisor about the
time it will save her on the projects. Marge needs to communicate her concerns to Cy
and Tom. Identify and describe the
communication process steps in Chapter 11. Using the steps, explain how Marge
can communicate her concerns to Cy and Tom.

4.
Cy admits to Dave (the supervisor) during lunch that
he built the macro, “but
he insisted the team’s
actions had been justified to protect
itself.” Dave needs to
communicate the situation to his supervisor. Discuss the difference between low
channel richness and high channel richness (Chapter 11). Given the situation,
explain the communication channel Dave should use with his supervisor. Why?
Give examples.

5. Reflecting back on the situation, Dave is trying
to determine what he could do to ensure that this situation does not occur
again. Identify, define, and apply two concepts that Dave
could use in the situation. (Pick the
two concepts from Lessons 1-8).

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