Money Back Guarantee

At My Homework Market, we are committed to transparency and satisfactory delivery of our services. Before using our services, please familiarize yourself with our refund policy and money-back guarantee terms.

Our Refund Policy- Money Back Guarantee

As an academic writing agency, we are obligated to deliver your orders on time and according to the agreed requirements. We have a commitment to follow your instructions, consult with you when unsure and meet all deadlines. You are entitled to a partial or full reimbursement if any of these commitments are violated. This is our refund policy.

This policy gives you the right to request a refund if our service fails to fulfill its obligation. We are a legitimate academic assistance service with at least a 95% satisfaction rate. Over 95% of our customers are return clients, coming back for more after getting top-notch services.

However, things sometimes go wrong. Our revision policy caters to that, and we encourage you to request amendments within 10 days after receiving the initial draft. However, if it’s something that a revision can’t address, our solid money-back guarantee got you covered. Below are the eligible violations for a refund:

No Delivery

Several instances may arise that lead to a no delivery. Some of these are rare, but we will include them anyway:

No tutor assigned: This is a rare occurrence, whereby you confirm the order but no writer is assigned. In this case, you’re entitled to a 100% refund.

Canceled order after a milestone has been met: As soon as you confirm the order, we start working on your order. If you cancel the order after we have met a certain milestone, you can still get a refund. However, we need to compensate for the met milestone, which can vary. Your refund can range between 100% and 0%, depending on the work that has been done on your order.

Missed Deadline: Late delivery is a violation of our commitment to timely submissions. You are entitled to a refund. However, this is only viable if you haven’t downloaded the submitted work. If you have downloaded the submission, we assume you have used the work hence not eligible for a refund.

Work Not As Directed

We have a duty to deliver an order just as you described it. This is why we insist on including all your requirements, directions, and preferences in the order form. That way, we will have a set of requirements to meet, thus delivering satisfactory work.  If the delivered work is not as described in the order form, our money-back guarantee will come through for you.  This is how we address this issue:

Offer a revision: Once you raise your concerns with us, we will rectify the issues. You have a window period of 10 days to request a revision after the delivery. These revisions are free, and you don’t need to spend any more money on this order. If the revisions are still unsatisfactory, initiate a refund within 3 days of receiving the last revised draft.

Plagiarized content: This is another rare occurrence because we require every writer to submit a plagiarism report to confirm the paper is original. If you have conducted an independent check that flagged the work as plagiarized, provide the plagiarism report for verification within 72 hours. After substantiating the claims, we will issue a full refund.

Duplicate Order or Transaction

You are eligible for a full refund in case of an accidental duplicate order or transaction. Contact us within 24 hours to file a request in case of any of the two situations. We will substantiate the claim and offer a full refund.

You’re Not Entitled To A Refund In the Following Situations

Unsatisfactory Grades

The papers we provide are tailored to your order requirements. They are not to be submitted as is but to serve as samples for your final draft. You have to polish the work and work for your desired grade. We do not guarantee grades hence you aren’t eligible for a refund for getting a lower grade.

Change in Deadline

We may request a change in deadline, depending on the scope of work. You can also initiate a deadline change due to changes in circumstances. In both of these situations, the refunds due to delay do not apply.

Errors of Contextual Nature

Our editing and formatting don’t lead to material change. That is why we insist on providing clear instructions and requirements in the order form. If the order you placed contains contextual errors, we are not responsible. Ours is to correct errors in spelling, subject matter, grammar, and flow. You’re not eligible for a refund for errors of a contextual nature.

Timeout on the Refund Period

Refunds are time-sensitive and you should initiate the process within the provided timeline. Our refunds are available within 3 days of the initial delivery or transaction, where a refund is eligible.

Refund Processing Timeline

We try our best to process all substantiated claims as fast as possible.  Give us at least three working days, weekends excluded to process your refunds after confirmation that indeed your refund request is valid.

Note: All refund requests must be filed through your customer account on the website along with the documentary proof. The claims must follow the terms and conditions of this refund policy.