Unit 1.1 DB: Effective Business and Interpersonal
Issues relating to ethics are often not black or white. What is your reaction to the following
scenario? There is not always a clear answer.
You have taken the initiative to propose a comprehensive
user manual for customers – something that has not existed before. You have
come up with a concept and a detailed outline.
The department manager approves the project and you run with it,
engaging co-workers to work on different parts of it over the next few months.
When the manual is published, the department manager is
listed as the author and there are no acknowledgements (verbal or printed) to
anyone who actually worked on the project.
What kind of ethical choice does this omission
represent? Are there pros and cons? What
does it communicate internally and externally? Should you respond to the
situation? If so, how?
Unit 1.2 DB: Constructive Feedback
Every month, each employee in your department is expected to
give a brief oral presentation on status of his or her project. However, your department has recently hired
an employee with a severe speech impediment that prevents people from
understanding most of what he has to say.
As department manager, how will you resolve this dilemma? Please
Unit 2.1 DB: Diversity
What is it like to be a minority within the majority
culture? Here are some diversity-related
scenarios that you, as a manager, might
tackle. Diversity is a very touchy subject, so I hope our discussions
will dig deep and “go there” so we can truly learn from each other.
How would you respond to these challenges? What might be the repercussions?
A number of employees from the former Soviet Union speak
Russian together when they’re in the workplace – they sit together on break and
at lunch and do not befriend “Americans.” Sometimes, they ask each other for
work-related advice? Does it make you uncomfortable? Should you try to make them change their
behavior? Why or why not? How?
A non-Christian employee doesn’t want to participate in the
festive daytime Christmas party, but goes reluctantly. Everybody is there and having fun. She tries
to stay in the background, but is ushered over to a very merry Santa who
insists on giving her a present. She
leaves immediately, upset. Is she being unreasonable? Explain. How much should
religion be accommodated in the workplace (this is a huge question, so just
touch on it).
What subcultures are you part of (race, religion, gender,
Northerner, Southerner, it could be anything….)? Have you ever felt uncomfortable at work
because of your membership within a sub-culture? Were you accommodated
Unit 2.2 DB: Selecting the right media
What would be the best way or combination of ways to educate
co-workers about the new business your (imaginary) company just acquired?
Oral media, written media, visual media and/or electronic
media? Please give examples.
? We will be using your
imaginary company in future discussions
Unit 3.1 DB: Writing Business Messages
Referring to your imaginary company’s acquisition in Unit 2,
refer to page 143 and choose two writing techniques. Write a substantial
paragraph using each one to discuss an aspect of the acquisition. You can make up your own company and details
Unit 3.2 DB: Distribution considerations
Refer back to the media recommendations you made in unit 2,
discussion B. Please evaluate them in terms of the four issues highlighted on
page 171, “Distributing your message.
Unit 4.1 DB: Messages for electronic media
Let’s look more closely at blogging this week. Using your imaginary companies from last
week, please talk about how you would incorporate a blog, using the 3-step
process on p. 204
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